Refund & Return Policy

Refund & Return Policy - Milwaukee Furniture of Chicago

At Milwaukee Furniture of Chicago, we are committed to providing quality furniture and a reliable customer experience. Due to the nature of furniture products, including special handling, delivery requirements, and inspection processes, our refund and return policy is designed to provide clear and consistent guidelines for all customers.

Return & Refund Eligibility

Milwaukee Furniture of Chicago does not accept customer-initiated returns or provide refunds for buyer’s remorse, changes of mind, personal preference changes, incorrect selections, or other reasons unrelated to damage caused during delivery.

All furniture and mattress purchases are considered final after the order has been completed. Items are not eligible for return, exchange, or refund unless they qualify under the damaged delivery exception described below.

Mattress Policy

For hygiene and safety reasons, mattress purchases are final and are not eligible for returns, exchanges, or refunds.

Assembled Furniture

Furniture that has been assembled is not eligible for return, exchange, or refund unless the item was damaged during delivery by the Milwaukee Furniture of Chicago delivery team.

Special Orders

Special orders require a 50% non-refundable deposit. If a special order is canceled for any reason, the deposit cannot be refunded.

Delivery Fees

Delivery fees are non-refundable, including orders canceled before delivery has taken place.

Damaged Items During Delivery

If an item is damaged during delivery by the Milwaukee Furniture of Chicago delivery team, we will provide a resolution by either:

  • Repairing the item at no additional cost, or
  • Providing a replacement item.

To qualify for this exception, any damage must be reported immediately upon delivery while the Milwaukee Furniture of Chicago delivery team is still present at the property. Once the delivery team has left the location, we are unable to accept claims related to delivery damage.

Warranty Information

Milwaukee Furniture of Chicago honors all applicable manufacturer warranties. If your product includes a third-party warranty, warranty claims may be submitted directly through the applicable warranty provider.

Contact Us

If you have any questions, need assistance, or wish to submit a warranty or damage claim regarding your order, please contact our support team: